We ship worldwide and our prices are all-inclusive of shipping, taxes and duties. Some of the countries/regions which are fully covered by our prices are the UK, Europe, North America, UAE, Singapore and Taiwan, but this is not a complete list.

The exception is countries outside of the UK and Europe which have duties + taxes of more than 15% combined. The air freight, duties and taxes are too great in these cases for us to cover in our prices, and we will ask you to cover the excess. Use https://www.simplyduty.com/ to check, using HS Code 95069190. An extreme example is Colombia, where duty is 15% and VAT 19%, and here we would ask the customer to pay 19%, as that is the excess above our 15% threshold.

We serve most countries via FedEx air freight and where this is not feasible we use an ocean freight partner. Air freight can take anything from two days to 14 days, depending on customs and other factors. Ocean freight will obviously take a lot longer.

Every PIVOT Bed  or Package will be delivered on a large 215x100cm shipping pallet, shrink-wrapped for protection. The pallet will be brought to your doorstep or kerbside, whichever is better/possible, and you will then be responsible for taking the individual boxes inside. No boxes present problems for narrow doorways, elevators, etc. and can be carried by one reasonably strong person.